Job Description

Title: Patient Hospital2Home Coordinator

Pay Rate: £13.50 ph

Locations: Maidenhead

Duration: 6 months Assignment

Hours: Full time (9:00-5.30)

An excellent opportunity has arisen for a Patient Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home.H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients.

This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.

MAIN RESPONSIBILITIES

Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner

Confirm all details that we have been given by healthcare professionals with the patient or carer

Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not

Liaise with healthcare professionals and GP surgeries

Provide the highest levels of customer excellence to both patients and healthcare professionals

Arrange patient deliveries via telephone and email

Answer patient and stakeholder enquiries, resolving all queries that might arise

Use our internal database to log all patient and healthcare professional communication and documenting this

Manage daily workload as delegated by Team Leader

Communicate with internal & external stakeholders by phone & email

To meet all internal targets

Other duties include but are not limited to;Updating of patient records, processing chemist orders, prescription collection

KEY SKILLS

Customer Service experience in a busy environment

Patient, understanding, caring and empathetic

Positive, proactive and customer focused attitude

Professional and confident telephone manner

Competent IT skills and ability to learn new systems

Excellent verbal & written communication skills

Ability to prioritise, multi task and work under pressure

Developed interpersonal and organisational skills

Ability to work as part of a teamRandstad Business Support is acting as an Employment Business in relation to this vacancy