Job Description

Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period.

It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.

You'll be working with senior stakeholders, a small internal support team, and a third-party support partner.

• BAU SAP support leadership stability, service quality, and clear stakeholder communication
• Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes
• Supplier + internal team management: manage the support contract and coordinate effective delivery
• Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building

• Mostly remote
• On-site expectation: approx. once per month
• The wider team is not routinely on-site

• Experience in SAP support/service leadership in a smaller SME or public sector environment
• Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
• Strong stakeholder management in environments with high urgency and direct communication style
• Proven ability to improve outcomes through communication, expectation management, and service discipline

• SAP Finance (FI/CO) and/or
• Procurement (MM / SD-MM) and/or
• General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)

Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:

• Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
• Your experience managing stakeholders under pressure
• Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)