Job Description

Sheltered Housing Officer

London Hybrid Working
Rate: £25.10 per hour (Umbrella)
Initial Contract Length: 3 Months
Extension Potential: Likely
Start Date: ASAP
Working Hours: Full Time (36 Hours Per Week)

Role summary

Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach.

This is a fully on-site role requiring attendance across sheltered housing schemes five days per week.

What you will do as a Sheltered Housing Officer

Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents
Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained
Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups
Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears
Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting
Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures

What you will need as a Sheltered Housing Officer

Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents
Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation
Knowledge of safeguarding procedures and experience supporting vulnerable individuals
Excellent communication and organisational skills with the ability to manage competing priorities
Confident using IT systems to accurately update and maintain housing records
Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing
Ability to work fully on-site across sheltered housing schemes five days per week

What's on offer

£25.10 per hour Umbrella
Hybrid working arrangement with site-based responsibilities
Opportunity to make a meaningful impact within sheltered housing services
Supportive team environment within a well-established housing service

Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further.