Job Description

Billing Administrator will support the accurate administration of tenant, lease and billing information across a diverse property portfolio. The role is responsible for maintaining property and tenant records, processing lease-related transactions, raising charges and invoices, and ensuring all billing activities are completed accurately and within agreed deadlines.

The successful candidate will work closely with Property Management, Finance, Insurance and other internal departments to ensure the smooth operation of tenancy and billing processes while maintaining high standards of accuracy and customer service.

Key Responsibilities

Maintain accurate and up-to-date property and tenant records ensuring all updates are processed within agreed timescales.

Process lease renewals, lease assignments, new licences, data amendments, turnover rent updates, rent reviews and residential leases.

Set up, amend and close diary events to support billing and lease management processes.

Support the administration of new property set-ups, new leases, lease renewals, assignments, data amendments and rent reviews by preparing and processing required documentation.

Assist with the preparation and issuance of residential leases and licences.

Produce accurate completion statements for internal and external stakeholders.

Calculate, prepare and raise charges in line with contractual requirements and billing deadlines.

Generate system-produced invoices on annual, quarterly and monthly billing cycles.

Process recurring weekly and monthly recharges including utilities, car park income, Sunday trading and purchase ledger recharges.

Batch load insurance invoices and generate corresponding charges.

Issue service charge budgets, reconciliations and associated documentation.

Ensure all billing and tenancy changes are processed in accordance with internal controls, audit requirements and delegated authority levels.

Carry out checks to ensure accuracy of rent rolls, charges and system-generated records, escalating discrepancies where appropriate.

Respond to queries from tenants, colleagues and other departments promptly and professionally.

Collaborate with Property Management, Finance, Insurance and other business areas to resolve outstanding matters and maintain smooth operational processes.

Follow documented process notes and contribute feedback to support continuous process improvements.

Identify opportunities for efficiencies and system enhancements.

Person Specification

Essential Skills & Experience

Excellent communication skills with the ability to interact professionally with stakeholders at all levels.

Strong organisational skills with the ability to manage multiple tasks and meet tight deadlines.

High attention to detail and accuracy.

Willingness to learn and develop within the role.

IT literate with a good working knowledge of Microsoft Office applications, particularly Excel.

Flexible and proactive approach with a positive attitude.

Desirable Experience

Previous experience within:

Sales Ledger

Lease Management

Property Administration

Contract Management

This is a 12month contract with the opportunity to work from home once a week