Job Description

Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London.

In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income.

Duties:

• Manage the accurate billing, collection and recovery of council income and debts.
• Resolve customer enquiries across multiple channels with a high standard of customer care.
• Negotiate and monitor repayment arrangements in line with legislation and council policy.
• Maintain accurate records and work with internal and external partners to maximise recovery.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience delivering customer-focused advice, transactions and complaint handling.
• Experience working in billing, revenues, benefits or debt recovery environments.
• Experience managing accurate records and handling confidential data.
• Experience using IT systems, including Microsoft Excel and Word.

What's on offer:

Salary: 18+ph

may negotiate higher for exceptional candidates, based on experience

Contract type: 6 months minimum

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on (phone number removed).

INDSCGTK