Job Description

Resident Liaison Officer (RLO)

Location: Reading

Working Hours: 08:00 – 16:30

Contract Type: Fixed Term (TBC)

Salary: £32,000 per annum

Overview:

We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works.

Key Responsibilities:

Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions

Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution

Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager

Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project

Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships

Distribute pre-entry documentation, including information packs and notices such as four-week letters

Collect feedback post-completion to assess resident satisfaction and improve service delivery

Requirements:

Previous experience in a Resident Liaison Officer role or similar

Strong communication and interpersonal skills

Ability to manage sensitive situations with professionalism and empathy

Organised, proactive, and able to work independently

Full UK driving licence (preferred, if applicable)

What We Offer:

Competitive salary of £32,000 per annum

Supportive working environment

Opportunity to work on impactful residential projects