Job Description

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.

Key responsibilities are as follows

Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property.

Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction.

Competently handle customer enquiries about a range of Low-Cost Home Ownership products.

Support with the management of team in-boxes and general enquiries.

Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.

Lead on the disposal of void units, undertaking viewings or on-site visits if required.

Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.

Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.

Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.

Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.

Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.

Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.

Inform business planning thorough effective progression and accurate forecasting of your transactions.

Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.

Manage complaints and service recovery effectively and within designated timescales.

Support team and departmental projects as required by the Home Ownership Support Manager.

Support the effective management of other low-cost home ownership products (historic or new) as necessary.

PAYE 26.81 Umbrella 35.46 Hybrid role

Essential requirements

Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent.

Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment.

Must be immediately available or on short notice