Job Description

Step into a rewarding fixed-term role offering hybrid working, career development opportunities and a supportive team culture with a respected social housing provider supporting Birmingham and the wider West Midlands. This Home Ownership Administrator position gives you the opportunity to provide vital administrative support across leasehold and home ownership services, deliver excellent customer service to residents and stakeholders, and maintain accurate records and enquiries, all while working in a collaborative environment that supports your professional development.

You’ll be joining a committed and passionate team in Birmingham, known for delivering excellent services and valuing the people who deliver them. With a healthy mix of office-based and remote working, this is a great opportunity to grow your career in social housing while maintaining a strong work-life balance.

I’d love to hear from anyone with experience as a Home Ownership Administrator, Property Administrator, Housing Administrator, or in a customer service or administrative support role within housing, property management or a similar sector, who is ready to hit the ground running in a busy, rewarding role.

In this position, you will be:

• Responding to home ownership and leasehold related queries from customers, stakeholders and colleagues via email and telephone

• Processing refunds accurately and efficiently

• Managing and monitoring the central Home Ownership Services inbox

• Providing initial advice and guidance on home ownership and leasehold matters

• Inputting data and maintaining digital records, ensuring information is accurate and up to date

• Supporting the wider Home Ownership team with administrative tasks and service delivery

I’d love to speak to anyone who has:

• Proven experience in an administrative support role

• Strong customer service and communication skills, both written and verbal

• Experience using Microsoft Office applications, including Excel

• The ability to manage competing priorities and maintain attention to detail

• Confidence interacting with a range of customers and stakeholders

• Experience within housing, leasehold or property services (desirable)

• The ability to learn new systems and processes quickly

This role is offering the following benefits:

• Fixed-term contract for an initial period of 6 months

• Full-time hours

• Hybrid working; minimum 3 days in the Birmingham office and 2 days working from home

• Supportive and collaborative team environment

• Exposure to leasehold and home ownership services with opportunities to develop specialist knowledge

• Excellent work-life balance

This opportunity offers an annual salary of £27,953 per annum

This role is based at Bath Row, Birmingham, with excellent transport links across the city and wider West Midlands. Bath Row is easily accessible via main bus and road routes into Birmingham city centre, and benefits from strong connectivity to surrounding areas including the A38 and M5 corridor. With flexible hybrid working, this is a fantastic opportunity for someone looking to balance meaningful work with lifestyle.

If this Home Ownership Administrator role sounds like your next step, apply now or email Olivia at (url removed) for more details