Job Description

Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority.

Job Title: RQ(phone number removed) - Applications Support Officer
Contract Duration: 3 Months
Hours Per Week: 35

ROLE PURPOSE:

• You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management

• You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management.

Roles & Responsibility:

Provide knowledge and guidance to teams and people on technical best practice

Create Application Support technical documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice.

Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service Management best practice.

Apply Application Life-cycle management, proper HOTS and decommissioning

Apply agile methodology process in resolving calls and projects.

Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently.

Collaborate and partner with all parts and levels of the organisation as a technical advisor for creative and innovative applications

Ensure projects and service requests are delivered on time, within budget and required quality, whilst ensuring benefits are realised in line with the business case.

Increase customer satisfaction and engagement by delivering world class customer solutions and resilient applications.

Support and maintain digital solutions developed on the Social Care Case Management Databases and Customer Portals.

Ensure applications are secure and users have the access they require.

Maintain a working knowledge of relevant application developments and methodologies, including Enterprise Architecture, Application Lifecycle management, Application Portfolio management and ITIL support management

EXPERIENCE:

It is essential that the post holder has:

Significant experience of working in a large and complex organisation in the support, development and change of enterprise, line of business and niche applications commonly used in Local Authorities, Liquidlogic, ContrOCC and Web development

Significant experience of implementing and managing system projects and service requests.

Considerable experience in Application Portfolio Management and Application Life-cycle Management and the deployment of such methodologies in medium / large organisations

Considerable experience of system integration

Considerable experience of Agile development and management methods

Considerable experience of Enterprise Architecture, including using such tools as iServer, to map, visualise and analyse strategic goals, business services, and applications' components to manage strategic change.

Considerable experience of ITIL methodology relating to change management.

Experience of collaborating and partnering with a wide range of staff to improve/deliver business outcomes.

It is desirable that the post holder has:

Experience of other public sector organisations.

Experience in Social Care applications and knowledge of configuration and administration of databases and portals.