Job Description

Bookings Clerk - London Gateway - Up to £30,000

This is an excellent opportunity to join a busy logistics company as a Bookings Clerk on a 1-year maternity cover contract. The role involves supporting the day-to-day administration of transport bookings, customer service, invoicing and account support within a fast-paced office environment.

The successful candidate will work closely with customers, drivers and internal departments to ensure bookings and operational tasks are completed accurately and efficiently. While initially offered as maternity cover, there is potential for the role to lead to permanent employment for the right candidate.

Salary: £25,000 - £30,000 depending on experience

Working Hours: 08:30 - 17:30, Monday to Friday

Location: Fully office based

Key Account Administration, Rating and Invoicing

Accurately rate all jobs within the system, ensuring all applicable ancillary charges are included

Review weekly RCNs and investigate any discrepancies or queries

Check and process wasted journey charges where applicable

Resolve invoicing and rating queries efficiently

Complete weekly invoicing processes, ensuring all outstanding items are cleared

Process and issue credit notes when required

Maintain and update the rate screen as needed

Manage and monitor the shared mailboxCustomer Service and Bookings Administration

Monitor incoming emails and ensure all enquiries are responded to or actioned promptly

Support next-day administration tasks, including PIN checking, call overs and obtaining missing information

Assist with daily administrative duties such as handling emails, speaking with customers and forwarding communications to the relevant departments

Provide effective support and communication between the Customer Service team, customers and other departments within the business

Carry out general office administration including answering calls, data entry and arranging meetings

Work with support teams to resolve IT or system-related issues affecting the department

Provide holiday and absence cover where requiredCandidate Requirements

Experience within a UK Logistics/Transport setting

Strong IT skills with experience using Microsoft Office and Excel

Ability and willingness to learn new systems and software

Excellent written and verbal communication skills

Strong attention to detail, including good punctuation and reliabilityA full driving licence and access to your own transport would be advantageous due to the office location and limited public transport access.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy