Job Description

A Local Authority is seeking an experienced Interim Operations Manager to provide leadership across a portfolio of supported housing and housing-related support services.

This role will oversee operational delivery across services supporting adults with a range of needs, including individuals experiencing homelessness, mental health challenges, and those requiring specialist support within supported accommodation settings.

The successful candidate will play a key role in ensuring services are compliant, high-performing, and focused on delivering positive outcomes for residents and communities.

Key Responsibilities

Provide operational leadership across multiple supported housing services

Manage and support service managers and frontline teams across dispersed locations

Ensure services meet contractual obligations, regulatory standards, and performance targets

Lead on safeguarding, risk management, complaints, and service improvement initiatives

Monitor operational performance and implement improvements where required

Develop and maintain effective relationships with commissioners, partner agencies, and stakeholders

Oversee service budgets and ensure effective use of resources

Promote a customer-focused, inclusive, and outcomes-driven culture across services

About you

Proven experience managing supported housing or adult support services within a Local Authority, housing association, or supported living environment

Strong knowledge of safeguarding, housing legislation, welfare benefits, and supported housing best practice

Experience leading multi-site or geographically dispersed teams

Strong stakeholder management and partnership working experience

Ability to drive operational performance and service improvement

Experience managing budgets and delivering financially sustainable services

Excellent communication, leadership, and organisational skills

A strong understanding of equality, diversity, and inclusion within service deliveryFor further information or to discuss the role in more detail, please get in touch