Job Description

Housing Customer Service Advisor - Housing Repairs & Enquiries

Location: Bury Centre (on-site for training and potential home working)
Hours: 37 hours per week
Salary: 14.83 per hour plus holiday pay
Duration: up to 6 months

About the Role
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.
In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.
This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.

Key Responsibilities
Handle inbound calls relating to housing repairs and general housing enquiries
Accurately log repair requests and ensure timely escalation where required
Provide clear, helpful advice and information to residents
Deliver excellent customer service, resolving queries efficiently
Work collaboratively with colleagues and service teams to meet customer needs
About You
Proven experience working within a housing environment with QL (essential)
Experience in a contact centre or customer service role
Strong communication and customer service skills
Ability to manage a high volume of calls in a busy setting
Confident using systems to record information accurately
A proactive attitude and the ability to start contributing quickly

What you need to do now
If you're interested in this role, please forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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