ServiceNow Technical Architect - DV Cleared - Contract
Location: Remote (UK-based with travel to client sites)Day rate: £600 - £700 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance
We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required.
This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.
Key Responsibilities
Architectural Leadership
- Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
- Define architecture standards, integration patterns, and platform strategy across engagements
- Produce high-quality solution architecture and design documentation
- Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
Delivery & Technical Governance
- Act as the senior technical escalation point across the full delivery lifecycle
- Conduct design and code reviews, ensuring quality and consistency
- Identify and mitigate technical risks across programmes
- Oversee platform health including performance, instance strategy, and upgrade planning
Client Engagement & Pre-Sales
- Build trusted relationships with senior client stakeholders
- Lead solution workshops, scoping sessions, and architectural discussions
- Translate complex requirements into clear, deliverable technical solutions
- Support pre-sales activities including proposals and demonstrations
Leadership & Practice Development
- Mentor and develop consultants across the technical team
- Contribute to best practices, reusable assets, and internal capability development
- Stay current with ServiceNow platform innovations, including AI capabilities
- Help shape the ongoing growth and maturity of the technical practice
Skills & Experience
- Proven experience as a ServiceNow Technical Architect or senior technical lead
- Deep expertise across ITSM, ITOM, and CMDB / CSDM
- Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
- Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
- Experience delivering complex, enterprise-scale solutions end-to-end
- Strong leadership and stakeholder management skills
- Excellent communication skills, able to engage both technical and non-technical audiences
- Must hold active DV security clearance
- ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
Desirable
- ServiceNow Certified Technical Architect (CTA) or working towards
- Experience with AI/ML capabilities within the ServiceNow platform
- Background in public sector, defence, or highly regulated environments
- Additional ServiceNow certifications across ITOM or other modules
- Knowledge of ITIL frameworks
This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.