Job Description

Neighbourhood Officer

? Coventry / Hybrid Working

? 12-Week Temporary Contract

? £23.59 per hour LTD (£19.54 PAYE)

We are currently recruiting for an experienced Neighbourhood Officer to join a busy and established housing team responsible for managing approximately 19,000 homes across Coventry and the surrounding areas.

This is a varied frontline housing management role, offering the opportunity to make a real difference within local communities. Working across a designated patch, you will be responsible for delivering an effective tenancy and neighbourhood management service, ensuring customers receive a high standard of support while maintaining safe and sustainable communities.

The role will be primarily based in Coventry, with occasional travel to Worcester and Birmingham to provide additional operational support when required.

Key Responsibilities

Managing tenancy and neighbourhood issues across an allocated patch.

Delivering effective tenancy management services and conducting tenancy reviews.

Investigating and resolving Anti-Social Behaviour (ASB) cases, ranging from low-level complaints through to complex multi-agency cases.

Managing safeguarding concerns and dealing with sensitive customer situations appropriately.

Carrying out regular estate and block inspections to maintain neighbourhood standards.

Supporting the management of new-build properties and associated tenancy matters.

Reviewing service charges and depreciation issues where required.

Developing and maintaining strong working relationships with partner agencies and key stakeholders.

Maintaining accurate records and ensuring compliance with policies and procedures.Requirements

To be successful in this role, you will have:

Previous experience within social housing, tenancy management, housing management, or a similar customer-facing environment.

Experience managing Anti-Social Behaviour (ASB) and safeguarding cases.

Strong communication, negotiation and interviewing skills, including the ability to handle sensitive and challenging situations.

Excellent IT skills and experience using housing management systems.

The ability to work independently and effectively manage a busy and demanding patch.

A flexible approach to work, including occasional attendance at meetings outside of normal working hours.

A proactive, resilient and customer-focused attitude.

A full UK driving licence and access to a vehicle for business use.What's on Offer

12-week temporary assignment with immediate impact.

Hybrid working arrangement.

Competitive hourly rate of £23.59 LTD (£19.54 PAYE).

Opportunity to work within a high-performing housing team supporting thriving communities.

Diverse and rewarding workload with significant customer engagement.This is an excellent opportunity for an experienced housing professional looking for a rewarding temporary contract where they can utilise their tenancy management expertise and make a positive contribution to local communities