Job Description

Job Title: Night Shift Customer Service Advisor

Location: Angel Square

Contract: Fixed-term until 31st December

Salary: £12.70 - £14.00 per hour

Role Overview

We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.

Key Responsibilities

Handle inbound calls from customers with empathy, professionalism, and care

Support individuals at sensitive and emotional times, ensuring a high level of customer service

Accurately record customer information and maintain detailed case notes

Complete associated administrative tasks in line with company procedures

Work collaboratively within a small team to ensure service levels are maintained

Adhere to data protection, compliance, and internal policies

Skills & Experience

Essential:

Previous contact centre or customer service experienceDesirable:

Experience working night shifts

Ability to handle sensitive conversations with empathy and professionalismKey Skills:

Strong communication and active listening

Emotional resilience and empathy

Attention to detail and accuracy

Ability to manage challenging situations calmly

Shift Pattern & Working Hours

4 days on / 4 days off shift pattern

Working hours: 8:00 PM - 8:00 AM

Average of 37.5 hours per week (over an 8-week period)

10.5-hour shifts per night

Weekend work included

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy