Job Description

Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended
We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects.

• 
  Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
• 
  Build positive relationships with residents to ensure a high level of customer satisfaction
• 
  Keep residents informed about project timelines, upcoming works, and any disruptions
• 
  Coordinate access to properties for inspections, surveys, and construction works
• 
  Maintain accurate records of resident interactions and communications
• 
  Support vulnerable residents and escalate issues where necessary
• 
  Work closely with site teams, contractors, and housing management to ensure smooth project delivery
• 
  Organise and attend resident meetings, drop-in sessions, and community events

• 
  Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
• 
  Strong communication and interpersonal skills
• 
  Ability to handle sensitive situations with professionalism and empathy
• 
  Excellent organisational skills and attention to detail
• 
  Ability to work independently and as part of a team
• 
  Proficient in Microsoft Office and basic IT systems
• 
  Full UK driving licence (if required)

• 
  Experience working on refurbishment or planned maintenance projects
• 
  Knowledge of social housing regulations and tenant engagement practices

• 
  Competitive salary/package
• 
  Company benefits - e.g., pension, holiday allowance, training opportunities
• 
  Supportive and collaborative working environment