Job Description

Job Title: ServiceNow Solution Architect / Lead Developer (HAM/SAM) Location: Remote (with rare, occasional travel to London) Contract Duration: 6 months Start Date: Immediate

About the Role: We are seeking an expert ServiceNow Solution Architect to drive the implementation and rollout of Now Assist, with a core focus on Hardware Asset Management (HAM) and Software Asset Management (SAM) for a major enterprise client.

In this role, you will act as the primary Subject Matter Expert, shaping high-level design, providing robust technical governance, and guiding a blended team of developers to deliver differentiated platform solutions.

Key Responsibilities:

• Act as the core SME for ServiceNow HAM & SAM, leading design sessions, sprint planning, and project delivery.

• Own the technical requirements and architecture for the HAM & SAM build and implementation.

• Provide strict technical governance across the ServiceNow platform, enforcing coding standards across development teams.

• Architect solutions and document clear High-Level Design (HLD) artifacts.

• Act as the definitive escalation point for complex technical issues, development blockers, and major incident triage.

• Proactively identify business improvement opportunities and ensure optimal platform health.

What We're Looking For:

• Expert Proficiency: Deep, demonstrable expertise in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Architectural Leadership: Proven background in Solution Architecture and Planning, with the ability to translate complex client requirements into actionable development tasks.

• Availability: Must be available to commence work immediately.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.