Job Description

Administration Supervisor

Abingdon | Occupational Health Services | Full-Time

Monday to Friday - Office based - £23.58 per hour - paid monthly

Vibe Recruit is proud to be partnering with a leading provider of Occupational Health services to recruit an experienced Administration Supervisor. This is an exciting opportunity for a motivated people leader to join a growing organisation at the forefront of workplace health and wellbeing.

If you're passionate about developing teams, improving processes, and delivering exceptional customer service, this could be the perfect next step in your career.

The Opportunity

As Administration Supervisor, you'll lead a busy Customer Services Administration team, ensuring the smooth delivery of Occupational Health services including medicals, health surveillance programmes, wellbeing initiatives, and vaccinations.

You'll play a pivotal role in maintaining operational performance, supporting service delivery, and driving continuous improvement across the department.

Key Responsibilities

Lead, motivate and develop a team of administrators, fostering a high-performance culture

Monitor operational KPIs and service levels, identifying opportunities for improvement

Ensure the accurate and timely processing of customer information, results, and communications

Coordinate team resources and staffing to maintain service continuity during peak periods and absences

Deliver training, coaching, and ongoing development to team members

Maintain training records, competency matrices, and Standard Operating Procedures (SOPs)

Collaborate with internal stakeholders and third-party suppliers to support seamless service delivery

Analyse performance data and provide recommendations to improve efficiency and customer outcomes

Support quality assurance activities, audits, investigations, and change control processes

Champion a "right first time" approach to customer service and administrationAbout You

We're looking for a proactive and organised leader who thrives in a fast-paced environment and enjoys supporting both people and process improvement.

Essential Skills & Experience

Previous experience supervising or managing an administrative team (3+ years)

Strong leadership, coaching, and people development skills

Excellent organisational and communication abilities

Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook

Ability to manage competing priorities while maintaining accuracy and attention to detail

Educated to A-Level standard or equivalentDesirable

Experience within Occupational Health, healthcare, clinical, scientific, or medical environments

Knowledge of Salesforce, Power BI, or similar systems

Experience working within quality-focused or regulated environmentsWhat's in It for You?

Opportunity to join a respected and growing healthcare organisation

Collaborative and supportive working environment

Career development and progression opportunities

The chance to make a meaningful contribution to workplace health and wellbeing

Competitive salary and benefits packageApply Today

If you're an experienced Administration Team Leader, Customer Services Supervisor, or Operations Administrator looking for your next challenge, we'd love to hear from you.

To apply, submit your CV today or contact Gemma for more information (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy