Job Description

Customer Service Advisor(s) Required! Interviews throughout June

With a start dates in June 2026!

The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.

• Pay: 15.43ph
• Overtime Pay: 23.15 (after 40 hours)
• Hours: 37.5hrs a week shifts between Monday to Friday between 07:00 - 19:15
• Hybrid Office and Working from Home until January 2027 (dependant on performance + personal preference) Fully Office Working from January 2027
• Location: East Midlands Airport, Castle Donington
• All Training Provided, 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
• Duration: Ongoing, Temporary
• Accessible via the Skylink Bus Route
• Free Parking Provided

Vetting for a Customer Service Advisor:

• Be willing to apply for a DBS Check (Paid for by us!)
• Have a 5 year checkable work history (Obtained for you by us!)

Role and Requirements of a Customer Service Advisor:

• Experience of working with MS Word and Excel (desirable)
• Experience working within a Customer Service environment (required)
• Handling Customer queries (by telephone or electronically)
• Liaising with Network Contacts and Customers
• Using in house data systems
• Data Entry
• Meeting company KPI's

Benefits of working for The Best Connection:

• On-going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Overtime
• On-Line Payslips
• Pension Provision

If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office on (phone number removed)

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:

• Apply for a Criminal Record Check (Paid for by us!)

• Have a full 5-year checkable history (Obtained for you by us!)

• Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)

• Provide a full 5-year address history

• Attend an Aviation Security Course (Paid for by us!)