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Job Description

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Company Name : TXP
3117463693
€500.00 - €525.00 Day
Contracts
IT
03-06-2026
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User Researcher

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Job Title: User Researcher (SC Cleared)
Contract Length: 4 Months (Inside IR35)
Location: London
Working Pattern: Hybrid - 2 Days per Week Onsite
Security Clearance: Active SC Clearance Required



User Researcher

We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.

Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.



Key Responsibilities

  • Plan, design, and conduct qualitative and quantitative user research activities.
  • Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
  • Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
  • Analyse and synthesise research findings into actionable insights.
  • Present findings and recommendations clearly to stakeholders at all levels.
  • Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
  • Support evidence-based decision-making throughout the service lifecycle.
  • Ensure research activities comply with government accessibility and service standards.
  • Contribute to the continuous improvement of user-centred design practices across the programme.


Essential Skills & Experience

  • Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
  • Strong understanding of user-centred design principles and research methodologies.
  • Experience planning and facilitating usability testing and user interviews.
  • Ability to analyse complex research data and communicate insights effectively.
  • Experience working within agile multidisciplinary teams.
  • Strong stakeholder management and communication skills.
  • Experience producing research plans, discussion guides, insight reports, and recommendations.
  • Knowledge of Government Digital Service (GDS) standards and service assessments.
  • Active SC Clearance (mandatory).


Desirable Experience

  • Previous experience working on UK government programmes.
  • Familiarity with accessibility standards and inclusive research practices.
  • Experience researching services with diverse or vulnerable user groups.


Contract Details

  • Duration: 4 Months
  • Location: London
  • Working Arrangement: Hybrid (2 days per week onsite)
  • Clearance: Active SC Clearance Required
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  • User Researcher London TBD
  • User Researcher €500.00 - €525.00 Day
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  • User Researcher SFIA 5 London TBD
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  • User Researcher - Digital Customer Experience London TBD
  • SC Cleared User Researcher - Contract €475.00 - €500.00 Day
  • DV Cleared User Researcher - Contract €600.00 - €650.00 Day
  • Service Designer / User Researcher (Hybrid) €500.00 - €540.00 Day
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