Job Description

Your new company
An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment and creating safe, welcoming environments that promote independence and social connection.

Your new role
As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building.
Key responsibilities include managing health and safety and compliance checks, overseeing repairs and contractors, managing rent accounts and voids, and supporting effective budget control. The role also involves actively engaging with residents, responding to anti-social behaviour and complaints, facilitating community activities, and working closely with external agencies to support resident wellbeing and safeguarding.
The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes.

What you'll need to succeed
To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment.
Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times.
A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training.

What you'll get in return
In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.