Job Description

Belmont Recruitment are currently looking for a Customer Service Advisor to join Derby City Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week on a 3 week rolling rota (nights), including weekends.

Working within a 24/7 monitoring centre, you will be responsible for handling emergency and non-emergency calls, responding appropriately to customer needs, maintaining accurate records, and liaising with emergency services, council departments, contractors and partner agencies.

Key Responsibilities

• Provide a professional and sensitive call handling service for Telecare users and other service callers.
• Assess, prioritise and respond to emergency alarm activations and customer enquiries.
• Liaise with emergency services, contractors, council services, relatives and partner agencies where required.
• Maintain accurate records using computerised call handling and customer management systems.
• Process customer information, contracts, scheduled visits and service requests.

Hours - 11pm to 7am

If this role would be of interest to you, please apply with an up to date CV ASAP.