Job Description

Your new company
You'll be working for a public sector organisation based in central and north central Bristol.

Work Pattern
This position will be starting in either July or August 2026 08:30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks

Your new role
You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

• Assisting customers by phone and email to provide tailored advice and support
  
• Delivering a high standard of customer service during busy and slow periods
  
• Handling sensitive and sometimes complex enquiries with professionalism and care
  
• Accurately logging all interactions on the CRM system
  
• Referring callers to specialist teams when appropriate
  
• Liaising with internal departments to resolve enquiries effectively
  
• Managing and prioritising workload in line with service demand
  
  

• Experience in a call centre, customer service agent, student support agent or similar role is required
  
• Excellent verbal and written communication skills
  
• Strong organisational and time management skills
  
• Good IT skills and the ability to learn new systems quickly
  
• Ability to work independently and use initiative
  
• A professional, empathetic approach with a strong understanding of confidentiality