Job Description

Our client, a Defence and Security supplier is looking for an IT Change Manager to join them on a contract basis at their site in Reading.

• Due to the nature of the role, applicants must achieve SC Clearance ahead of starting.
• This role will be based in Reading with hybrid/custom working options where appropriate.
• 5 month initial contract.
• 87.15 p/h Umbrella, inside IR35.

Role Description

The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies.

Key Accountabilities and Objectives

Accountabilities include (but are not limited to):

• Change Management Process Oversight: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance.
• Risk and Impact Assessment: Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations.
• Change Approval Board (CAB) Facilitation: Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions.
• Post-implementation Review: Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes.
• Change Scheduling and Communication: Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders.
• Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents.
• Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities.
• Continuous Improvement: Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions.

Objectives:

• Ensure changes to IT services and infrastructure are managed in a controlled, risk-aware, and timely manner.
• Minimise the impact of changes on service stability and availability.
• Maintain transparency and accountability for all changes through governance, documentation, and performance tracking.
• Enable effective planning and scheduling of changes aligned with business and operational needs.
• Support compliance with internal IT governance standards and external regulatory requirements.

Skills and Experience

Essential

• University degree of higher required; Bachelor's degree in Information Technology, Computer Science, or related field is preferred.
• 5+ years of IT service delivery and performance management experience
• Experience setting and managing SLAs/KPIs