Job Description

Customer Support Expert

Reference: 56510

Umbrella Rate: £17.46/hr (Inside IR35)

Do you have a background in customer service, looking for a role offering development and progression? This is your chance to join an exciting and dynamic contact centre environment where no two days are the same. As a Customer Support Expert, you'll play a pivotal role in delivering exceptional service while enjoying the opportunity to develop your skills, enhance your expertise, and make a real difference to customers. The company offers a supportive and fast-paced environment that values innovation, adaptability, and customer satisfaction. If you’re looking for a role that rewards dedication and resilience, this is the perfect opportunity for you.

What You Will Do:

• Handle inbound and outbound calls with professionalism, providing outstanding customer service at every interaction.

• Respond to customer enquiries received through email, live chat, SMS and post, ensuring a seamless and positive experience.

• Process payments, investigate payment issues, and provide settlement quotes with accuracy and efficiency.

• Assist customers with financial health and loss recovery enquiries, offering tailored guidance.

• Support customers through the end-of-contract process and address any dissatisfaction with empathy and resolution-focused solutions.

• Perform account administration tasks, including name/address changes, sending letters/emails, and offering technical support for digital platforms.

What You Will Bring:

• Strong communication skills, both written and verbal, with the ability to build rapport and trust over the phone.

• Confident IT skills and a willingness to learn new systems and applications.

• A positive attitude towards change, including adapting to new technology and business transformation.

• The ability to actively listen to customer needs and provide personalised solutions.

• Resilience and adaptability in a fast-paced contact centre environment.

This role is integral to the company’s mission of delivering industry-leading customer service and fostering positive experiences that encourage recommendations. The company values individuals who are committed to excellence and who take ownership of their work, ensuring customers receive the best possible outcomes.

Location:

This exciting opportunity is based in Manchester, offering hybrid working and a vibrant, accessible location for professionals seeking career growth.

Interested?

If you're ready to step into a role where your skills and dedication will be valued, apply now to become a Customer Support Expert.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included