Job Description:
Job Title: Customer Support Specialist (Temporary)
Working Hours: Monday Friday, Full Time
Pay Rate: £15.90 per hour
Location: Burgess Hill
FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.
Experience and Qualifications:
- Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
- Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
- Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
- Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
- Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
- Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
- Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
- Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
- Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
- Accurately document all customer interactions and transactions within the system for traceability and reporting.
Experience and Qualifications
Experience in customer service, ideally within the aviation industry or wholesale sector.
- Strong practical English language skills, both written and spoken.
- Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
- Strong proficiency in Microsoft Office applications, especially Excel.
- Exceptional organisational skills and a keen eye for detail.
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
- 24/7 access to NHS approved GP telephone support and prescription services
- Access to the UK s largest employees discount platform
- Specialist medical assistance and support hotline
- Weekly pay
- Hundreds of gym discounts
- 24/7 access to mental health crisis support and counselling
Due to the urgency of the role apply now for consideration.
Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment