Job Description

Insurance & Support Officer

Hemel Hempstead

35 hours per week

Salary: £33,453 per annum

11 Month Fixed Term Contract

About Us

Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need. Our aim is to build new homes and provide excellent housing and support services to our residents.

We manage over 9,000 homes and employ more than 1,100 staff across our supported housing schemes and head office.

The Role

We are seeking an organised and detail-oriented Insurance & Support Officer to join our Asset Management team.

In this varied role, you will be responsible for administering our insurance portfolio, ensuring claims are managed efficiently and supporting wider operational functions including fleet and utilities administration.

Key Responsibilities

Manage the insurance portfolio, including submitting and progressing claims through to settlement

Liaise with loss adjusters, contractors, and customers to ensure claims are handled effectively

Co-ordinate the annual insurance renewal process and assist with tendering activities

Maintain accurate records and documentation relating to insurance and asset management

Administer the organisation’s vehicle fleet and fuel card processes

Manage gas and electricity reports from our utility broker and ensure timely payments

Support procurement activities, including evaluating tenders and managing quotes

Process invoices and ensure financial records are maintained accurately

Provide administrative support to the Asset Management team

About You

We are looking for someone who is highly organised, numerate and able to manage multiple responsibilities effectively.

You will have:

Experience in office administration and record keeping

Experience managing an organisation’s insurance portfolio

Strong numerical, organisational and spreadsheet skills

Excellent communication skills and attention to detail

The ability to work independently and collaboratively

A commitment to delivering excellent service and supporting organisational values

Benefits

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (pro rata)

Workplace pension scheme and life assurance of three times your annual salary

Annual bonus based on satisfactory performance

Monthly attendance bonus

Ongoing professional development and training opportunities

Employee assistance helpline

Blue Light Card, providing access to discounts for local and national retailers

Why Join Us?

At Hightown, we are committed to supporting our employees to succeed and grow. You will be part of a team that makes a real difference in providing homes and support to those who need it most.

We shortlist on an ongoing basis and may close the advert early