Job Description

Principal Officer – Repairs

📍 Loughborough / Hybrid Working

📅 Long-Term Opportunity

💷 Competitive Rate

I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer – Repairs to lead the delivery of a high-performing responsive repairs service across its housing portfolio.

This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.

Key Responsibilities:

• Lead and manage responsive repairs, maintenance and associated housing services

• Manage Repairs Team Leaders, Operatives and Business Support staff

• Oversee contractor performance and in-house labour resources

• Manage customer complaints and housing disrepair cases

• Drive service improvements and performance against KPIs

• Monitor repairs from initial diagnosis through to completion

• Produce and analyse management information and performance data

• Manage budgets, resources and operational risks

• Work closely with voids, tenancy management and asset teams

• Ensure compliance with health and safety and regulatory requirements

• Support senior management and deputise for the Repairs & Investment Manager when required

Candidate Requirements:

• Significant experience managing housing repairs services within a Local Authority, Housing Association or Social Housing environment

• Strong understanding of responsive repairs, maintenance operations and contractor management

• Experience leading large operational teams and driving performance improvement

• Knowledge of housing disrepair, complaints management and customer-focused service delivery

• Experience managing budgets, resources and service performance

• Strong leadership, stakeholder management and communication skills

• Construction, surveying, property or housing-related qualification desirable