Job Description

IT Service Design Lead

📍 London (Hybrid) | 6‑month contract | Inside IR35

My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.

Key responsibilities:

Lead end-to-end Service Design & Introduction for new and changed services

Ensure services are fully operationally ready, supportable, and compliant ahead of go-live

Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria

Act as the bridge between delivery teams and BAU operations

Run service readiness reviews and go/no-go decisions with senior stakeholders

Embed consistent SD&I processes, standards, and governance frameworksKey requirements:

Strong experience in Service Design & Transition / Introduction (ITIL)

Background in financial services or regulated environments

Experience delivering within large-scale transformation programmes

Strong stakeholder management across Technology, Risk, and Business

Experience with ServiceNow or similar ITSM tools

If the role aligns with your experience, please apply with your updated CV