Job Description

IT Project & Support Team Leader

Colindale - NW9

Hybrid 2/3 days a week onsite
20.46 per hour

Temporary ongoing contract

We're looking for an experienced and proactive IT Project & Support Team Leader to play a crucial role in ensuring our IT services are reliable, efficient and aligned to business needs.

This is a key leadership position responsible for connecting IT operations with business outcomes, leading a support team, driving improvements in systems and infrastructure, and ensuring that colleagues across the organisation have the tools and support they need to deliver excellent services.

Why This Role Matters

• Ensure critical IT services are delivered effectively every day, supporting a fast-paced and complex environment
• Enable business improvement and transformation through IT projects and system enhancements
• Bridge business needs and technical delivery, working closely with stakeholders and external providers
• Drive service excellence and continuous improvement, ensuring systems, networks and applications perform at their best
• Lead and develop a high performing support team, creating a culture of accountability and customer focus

What You'll Be Doing

You will take ownership of both IT support operations and project delivery, including:

• Leading and coordinating the IT Support Team, ensuring high-quality day-to-day service delivery
• Supporting the implementation of IT projects, system improvements and new applications
• Monitoring service performance, including 1st and 2nd line support tickets, and driving resolutions
• Managing relationships with third-party providers, ensuring infrastructure (LAN, WAN, WiFi) is reliable and maintained
• Conducting proactive maintenance and system health checks to prevent issues before they arise
• Establishing regular service review meetings with stakeholders to improve performance and plan future activity
• Managing IT assets and administrative processes (e.g. devices, peripherals)
• Developing user documentation and knowledge bases to enhance self-service and user experience
• Driving continuous improvement across ITIL service processes (incident, change and release management)

What We're Looking For

• Strong experience in IT infrastructure, systems and support environments (minimum 3 years)
• Proven ability to lead teams and manage performance
• Experience working across technical and business functions, understanding user needs
• Excellent problem-solving and analytical skills
• Strong communication skills, with the ability to explain technical concepts clearly
• The ability to prioritise effectively and manage competing demands in a dynamic environment

Desirable:

• ITIL certification (or working knowledge of ITIL practices)
• Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications
• Experience in a social housing or similar environment

If you have the suitable skills and experience please apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.