Job Description

Call Handler/Responder 

Derby City Council

3 Month Contract 

37 Hours Per Week

The role is shift-based across 7 days. The shift pattern is from 07:00 to 15:00/15:00 to 23:00. They are on an 8-week rota and their shifts change between the morning and afternoon shifts during this period.

We require applicants with experience of using computers and a background within care. Applicants must be able to drive and have access to a vehicle whilst at work as they will need to respond to callouts around the city.

Work a 24/7 rotational shift pattern covering days, afternoons evenings on a rota basis including weekends and bank holidays 365 days of the year and be required to work an alternative shift pattern as and when the needs of the business require, this may be at short notice.

To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days.

To respond to service users who have fallen or need help to mobilise. Safely lifting uninjured fallers always using the specialised lifting equipment.

To provide an emergency and non-emergency response service to calls for help from Carelink service users. Including re-setting fire panels, safe and well checks and allowing access to emergency services. Complete and submit a report of every call out attended detailing all actions taken when on site

To provide a response service to non-emergencies

To provide as response service to calls from Health Care Professionals to assess and lift uninjured fallers that may or may be not receiving the Carelink service.

To provide a response service to care homes supporting carers with lifting clients.

Take a proactive approach to all fallers by completing referral assessment paperwork, undertaking health observations ie blood pressure readings, temperatures checks and oxygen saturation levels and passing the information on to a qualified clinician if the observations are outside of acceptable parameters

Recording all clinical observation readings on the appropriate paperwork.

To ensure that all response and maintenance visits where it has not been possible to leave the call open a call is made to Carelink from the equipment on arrival at a property and a further call is made on departure.

To respond to urgent requests for a service by installing telecare, maintaining and testing telecare equipment in the community and carrying out repairs on the equipment.

To respond to FRS calls installing telecare and completing the Adult Social System Liquid Logic for the installation.

Carry out routine maintenance of equipment in service users’ homes and where faults are suspected take appropriate action as necessary

Collection of telecare equipment and completed all the necessary paperwork including updating of Adult Social Care System Liquid Logic.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email