Job Description

Lounge Host / Hostess - Heathrow Area

13.50 per Hour Mixed Shift Pattern Airport Lounge Environment

Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.

What We Offer

• Competitive pay: 13.50 per hour
• Dynamic and fast-paced airport environment
• Full training provided
• Opportunity to work within a prestigious airline lounge setting
• Varied duties and customer-facing experience

Shift Pattern

Mixed shifts required:

• Early Shift: 04:30 AM - 13:30 PM
• Late Shift: 13:14 PM - 22:15 PM

Experience Required

• Minimum 1 year of experience in:
• Customer Service
• Host/Hostess roles
• Front of House positions
• Hospitality or similar customer-facing roles

Key Responsibilities

As a Lounge Host/Hostess, you will:

• Take and record lounge guest food requests
• Serve food and beverages to guests
• Clear, clean, and prepare dining tables
• Maintain buffet areas by replenishing food items and assisting guests
• Explain buffet dishes and menu options, including allergen information
• Polish cutlery, crockery, and glassware
• Respond professionally to passenger enquiries and complaints
• Work closely with supervisors and managers when required
• Liaise with bar and culinary teams regarding food and drink orders
• Ensure all food and beverage services meet Qatar Airways standards (full training provided)
• Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods

Security Vetting Requirement

This position is subject to airport security clearance.

Successful applicants must provide:

• A complete 5-year employment or activity history
• Supporting documentation for any employment gaps where required

Please note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process.