Job Description

Senior Service Designer - Telco

Location: Remote

Contract Length: 6 months

Rate: 500 per day (Outside IR35)

Role Profile

We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks.

This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration.

The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.

What we're looking for

• Experience working within a telecoms / connectivity / ISP environment
• Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
• Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
• Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
• Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
• Experience working across technical and non-technical stakeholders

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.