Job Description

Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Free Refreshments + Casual Dress | Full-Time | 3-4 Month Contract

Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do

Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.

The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.

Key Responsibilities

Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems

Deliver accurate and professional solutions to customer queries

Process returns, exchanges, and customer requests in line with company procedures

Update and maintain customer records accurately

Work collaboratively with internal teams to resolve issues quickly

Support continuous improvements in customer satisfaction and service delivery

Ensure all enquiries are managed within agreed service levels

Skills & Knowledge Required

Previous experience in a customer service or customer support role

Strong communication skills across multiple channels

Excellent attention to detail and organisational skills

Ability to follow processes accurately and consistently

Positive, enthusiastic, and self-motivated attitude

Strong problem-solving skills and customer-focused approach

Comfortable working in a fast-paced environment

Confident using computer systems and digital platforms

Additional Information

37.5 hours per week

Monday to Friday, 9:00am–5:00pm

1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)

Office-based role in North Baddesley

Free parking, refreshments, and casual dress environment