Job Description

Job Title: Commissioning Support Officer

Location: Winchester/Hybrid

Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week

Salary: £15.14 per hour

Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact.

About the Role

This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision.

Key Responsibilities:

Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner.

Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively.

Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time.

Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery.

Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards.

Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes.

Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner.

Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery.

Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders.

Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles.

Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required.

Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards.

Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately.

Plan and organise workload effectively, using initiative and working independently where required.

Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities.

Required Skills and Qualifications

Minimum of GCSE or equivalent in English and Maths.

Previous general administrative experience with specific experience where appropriate.

Computer literate in the use of a variety of software for data handling and transmission.

Where appropriate, specialist training and qualifications.

Effective communication skills at all levels.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Call to action: Please apply as appropriate or contact Daniel Goodyear on or (phone number removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates