Job Description

IT Support Specialist (Mac Support)
650 - 675 P/D Inside IR35
Duration: 6 months, scope to extent
Clearance: Active SC
Location: Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (e.g. 2 weeks), followed by fully remote periods

Overview
We're looking for an experienced IT Support / Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment.

This role centers around managing and supporting a fleet of MacBooks, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches.

The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands-on. This is a delivery-focused role requiring a proactive, self-sufficient individual who can take ownership of outcomes and operate with minimal direction.

Key Responsibilities
- Manage and support a fleet of MacBooks across the organisation
- Configure and maintain Mac devices at a deep technical level (command line / system-level)
- Implement and maintain device management using tools such as Jamf
- Apply infrastructure-as-code principles to device management and configuration
- Troubleshoot and resolve end-user issues relating to Mac devices
- Work directly with users to diagnose and fix technical problems
- Deliver solutions independently based on high-level requirements
- Proactively identify, implement, and improve technical solutions
- Operate in a fast-paced environment with minimal supervision
- Contribute both strategically (designing solutions) and tactically (hands-on execution)

What We're Looking For
- Strong hands-on experience managing MacBook environments (non-negotiable)
- Deep technical understanding of macOS, including command line and system configuration
- Proven experience managing device fleets using Jamf
- Experience applying infrastructure-as-code principles to end user compute
- Experience working in IT support or end user support functions
- Ability to troubleshoot issues and work directly with users
- Highly proactive, self-sufficient, and delivery-focused mindset
- Strong problem-solving skills with the ability to propose and implement solutions
- Experience working across multiple organisations in similar roles (3-5 years minimum)
- Strong communication skills with ability to translate technical issues to users

Nice to Have
- Experience working in regulated environments (e.g. NHS, Telecoms, Finance)
- Experience within government or public sector environments
- Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling
- Experience delivering solutions across both small and large organisations

If you are interested, apply here!