Job Description

Voids & Lettings Officer
Housing Association East London
28.56 per hour Umbrella Initial 6-Month Contract
Hybrid Working - Site & Home Based

We are recruiting for an experienced Voids & Lettings Officer to join a leading Housing Association in East London on an initial 6-month contract.

This is a key role within the Operations team, responsible for managing the end-to-end voids, allocations and lettings process, ensuring homes are re-let quickly, efficiently and in full compliance with housing legislation, policies and nomination agreements.

Key Responsibilities:

• Manage void properties from vacancy through to successful tenancy sign-up.
• Coordinate allocations, lettings, transfers and rehousing cases.
• Advertise properties, manage shortlists and process nominations via Locata.
• Liaise with Local Authorities, housing officers and external stakeholders.
• Arrange property viewings and ensure all compliance documentation is in place.
• Monitor void performance, maintain accurate records and support KPI reporting.
• Deliver excellent customer service throughout the lettings journey.

Requirements:

• Previous experience within social housing lettings, allocations and voids management.
• Strong knowledge of housing legislation, nomination agreements and allocations processes.
• Experience using housing management systems such as Northgate, Locata or similar.
• Excellent organisational, communication and stakeholder management skills.
• Ability to work independently and manage a busy caseload to tight deadlines.

This is an excellent opportunity to join a respected housing provider and make a real impact on reducing void times and helping residents access quality housing.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.