Job Description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

* Responsible for the receipt, progression and monitoring of sales orders throughout the “Order to Contract and “Order to Cash” processes and SLA’s, through to resolution of customer invoicing queries to ensure all orders are delivered in line with customer expectations

* Maintain the day book, entering all deals that have been processed and ensuring all information is correct

* Provide a positive and pro-active support function to the Sales teams, by resolving any order queries within SLA’s through clear and concise communications to minimise sales order processing queries

* Assist the sales team members with additional duties (if required) to ensure business as usual duties are accommodated

* Deal with Customer queries and complaints, liaising directly with the customer and acting as an interface between the customer and Ricoh to ensure queries are resolved to the customer’s satisfaction

* Maintain reporting functions by updating relevant systems ensuring accuracy of reports.

* Support projects or large order deployment to ensure customer’s’ expectations are met

You will ideally have

* Experience within an Administration Environment

* Excellent Customer Service Skills

* PC literate- Word, Excel, Lotus Notes

* Good verbal and written communication skills

* Good numeracy and analytical skills

* Ability to prioritise work effectively to meet deadlines

* Flexibility and a willingness to undertake or assist other Business Order Processors during sickness, annual leave.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next