Job Description

Your new role

We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end‑to‑end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non‑digital touchpoints, and making progress where problems are not yet fully defined.Strong communication skills are essential. You'll need to communicate clearly, confidently and adaptively - whether working day‑to‑day with delivery teams or influencing senior stakeholders.What we need them to do

Design and improve whole services by understanding user needs, organisational constraints and policy intentTake ownership of service journeys, mapping current and future states and identifying opportunities for improvementUse research, data and insight to inform decisions and iterate designsWork closely with researchers, product managers, content designers, developers, policy and delivery colleaguesCommunicate effectively within teams, contributing positively to team dynamics and decision‑makingWork confidently with stakeholders, facilitating conversations, managing differing perspectives and building shared understandingFacilitate workshops and design sessions that help teams and stakeholders align and move forwardClearly articulate design decisions, trade‑offs and rationale - verbally and visually - even when things are uncertainEnsure services are inclusive, accessible and aligned to relevant standards and guidance

What you'll need to succeed

Strong service design experience in public sector or similarly complex organisations

Demonstrable experience working to either the (url removed) Service Manual or the NHS Service Manual, and applying the principles and standards in practice

Evidence of end‑to‑end service design (not just UX or interaction design)

Experience working in agile, multidisciplinary teams

Proven ability to communicate effectively with a wide range of stakeholders, including non‑designers

Confident using service design methods (journey mapping, prototyping, co‑design, prioritisation, etc.)

Familiarity with accessibility, inclusion and evidence‑based design practices

What you'll get in return

c£500 per day (inside IR35)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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