Job Description

Tours and Collections Assistant - Admin & Clerical

Belfast City Hall

Temporary Role (12 Weeks) | Full-Time (37 hours per week)

Pay: £14.35 per hour

Belfast City Council is seeking a Tours and Collections Assistant to support the delivery of a high-quality visitor experience at Belfast City Hall. You will play a key role in delivering guided tours, supporting exhibitions, and assisting with the management of the Council's art and artefact collections.

This is a public-facing role requiring strong communication skills, attention to detail, and a commitment to delivering excellent customer service.

Key Responsibilities

Deliver professional guided tours of Belfast City Hall and its grounds

Provide bespoke tours for civic dignitaries, elected members, and senior officers

Manage tour bookings, diary systems, and visitor scheduling

Support invoicing, cash handling, and financial reconciliation processes

Assist in the management, cataloguing, and storage of art and artefacts

Support exhibitions, displays, and interpretation of historical collections

Respond to visitor enquiries and provide high-quality customer service

Assist with marketing and promotion of tours and exhibitions

Use systems such as Artifax and other internal databases

Provide occasional reception cover when required

Support casual staff training and operational coordination

Ensure compliance with Council policies, including health and safety and safeguarding

About You

You will have strong interpersonal and organisational skills and experience working in a customer-facing environment.

Essential requirements include:

At least 1 year's relevant experience in at least two of the following areas:

Guided tours or visitor experience delivery

Customer-facing role including administration and cash handlingUse of Microsoft Office, diary systems, or similar software

Strong communication skills, both written and verbal

Excellent customer care skills with a professional approach

Ability to prioritise workload and work independently or as part of a team

Good IT skills including Microsoft Office applications

Experience handling cash and following financial procedures

About the Role Environment

This is an opportunity to work within Belfast's civic and cultural heritage setting, supporting visitors and enhancing the public experience of Belfast City Hall