Job Description

Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.

We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.

As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million.

You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.

Key Responsibilities:

Lead, motivate and develop a high-performing income recovery team

Manage tenancy arrears from prevention and early intervention through to legal enforcement

Oversee high-value and complex arrears cases, ensuring timely resolutions

Use data and performance insights to improve outcomes and drive service delivery

Build strong relationships with internal teams and external partners

Contribute to service transformation, continuous improvement and new ways of workingAbout YouTo be successful, you'll have:

Proven experience managing housing income and arrears recovery services

Strong leadership skills with experience developing and motivating teams

Sound knowledge of Housing Law, Welfare Reform and legal recovery processes

Excellent analytical and problem-solving abilities

Strong communication and stakeholder management skills

The confidence to lead through challenges and deliver results in a fast-paced environmentWhat's on Offer?

Opportunity to join during an exciting period of transformation

A highly visible leadership role with genuine influence

The chance to shape future income services and improve resident outcomes

Collaborative and supportive working environment

Competitive salary and benefits packageIf you're passionate about delivering excellent income services and driving performance, apply today