Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Kensington, London.
The successful post holder will deliver a professional and high-quality Income Management service, ensuring the accurate processing, allocation, reconciliation, and reporting of income received by this organisation.
They will maintain effective financial controls, support banking and payment processes, investigate and resolve income-related queries, and work collaboratively with internal teams, customers, and external partners to improve income management processes, maximise automated cash allocation, and ensure compliance with financial regulations and organisational procedures.
This role is a temporary contract with an initial contract length of 2 months with the possibility to extend. This role is hybrid working 3 days in the office, 2 days working from home.
Duties and Responsibilities but not limited to:
- Process income transactions, allocations, reallocations, and reversals accurately and within agreed timescales, ensuring a full audit trail is maintained.
- Analyse and investigate unallocated income, payment discrepancies, and reconciliation issues, taking appropriate action to ensure prompt resolution.
- Manage banking-related processes including Direct Debits, BACS transactions, chargebacks, returned payments, and other income management activities.
- Administer user access, security profiles, and system permissions within the Income Management system, ensuring compliance with organisational controls and licence requirements.
- Provide advice, guidance, and support to colleagues on income management processes, financial procedures, and best practice.
- Respond to and resolve enquiries from internal stakeholders, residents, businesses, service providers, and other external organisations in a professional and timely manner.
- Monitor and maintain income interfaces, file transfers, and system integrations, investigating and resolving any processing failures.
- Support the implementation and maintenance of financial controls, governance arrangements, and compliance with relevant policies, procedures, and legislation.
- Assist with audits, reconciliations, reporting requirements, and the production of management information relating to income transactions.
- Work collaboratively with finance teams and operational services to improve processes, reduce manual intervention, and increase the accuracy of automated income allocation.
- Maintain accurate records, documentation, and audit evidence to support income management activities and decision-making.
- Undertake any other duties commensurate with the level of responsibility of the role.
Personal Requirements:
- AAT qualification or equivalent relevant finance and income management experience.
- Experience working within an income management, accounts receivable, finance operations, or similar financial environment.
- Strong understanding of income processing, cash allocation, reconciliation, and financial control procedures.
- Experience using financial accounting systems and integrated finance software.
- Advanced IT skills, including Microsoft Office applications, particularly Excel, with the ability to analyse and interpret financial data.
- Excellent numerical skills and a high level of accuracy and attention to detail.
- Experience managing large volumes of financial transactions and maintaining comprehensive audit trails.
- Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and work independently.
- Excellent communication and interpersonal skills with the ability to build effective working relationships with a range of stakeholders.
- Ability to investigate complex issues, identify solutions, and proactively resolve problems.
- Understanding of accounting principles, financial regulations, and governance requirements.
- Commitment to delivering excellent customer service and continuous process improvement.
- Ability to work effectively both independently and as part of a team.
Working Hours: 36hrs / Monday - Friday
Pay: £27.36 per hr
Please note this role is within the scope of IR35.