Job Description

Job Title: Operational Planning Lead

Location: Warwick (5 days onsite)

Remuneration: £700 per day

Contract Details: Fixed Term Contract (6 months, high likelihood of extension)

Responsibilities:

Operational Planning & Structure

Develop and implement robust yearly, monthly, and daily planning frameworks.

Transition the team from a reactive to a proactive, structured planning model.

Ensure consistent tracking and reporting of plan progress.

Demand & Resource Management

Build and manage a resourcing tool to effectively map supply vs. demand.

Oversee workload prioritization and ensure alignment with business needs.

Provide ongoing visibility of resource allocation and capacity.

Stakeholder & Team Leadership

Engage with senior stakeholders across multiple teams to manage expectations and demand.

Act as a central point of coordination across functions.

"Hand-hold" and guide teams - ensuring adherence to plans and delivery timelines.

Governance & Communication

Drive accountability by ensuring teams follow agreed processes and plans.

Provide regular updates and reporting on progress, risks, and dependencies.

Introduce best practices in planning discipline and operational governance.

Key Skills & Experience

Strong experience in operational planning, workforce planning, or demand management.

Proven ability to introduce structure within reactive environments.

Excellent stakeholder management and interpersonal skills.

Experience managing cross-functional teams and dependencies.

Ability to drive behavioral change and enforce planning discipline.

Strong analytical and organizational skills.

Technical Requirements

Proficiency in ServiceNow - essential.

Advanced Excel skills (modelling, tracking, reporting dashboards).

Ideal Candidate Profile

A confident operator who can bring clarity to complexity.

Comfortable working in high-pressure, evolving environments.

Able to influence without authority and drive the adoption of new processes.

Hands-on approach with both strategic oversight and detailed execution.

Why Join Us?

This is an exciting opportunity to make a significant impact within a dynamic team! If you're passionate about operational excellence and thrive in fast-paced environments, we want to hear from you! Your contributions will help shape the future of our planning processes, enabling better demand/resource management and setting a benchmark for excellence.

Ready to take the lead? Apply now and become a vital part of our operational success!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion