A fantastic opportunity for an Internal Account Manager to join a vibrant business within Financial Services on a contract for 9-12 months. As the Internal Account Manager you will be responsible for the development of business relationships & increased revenue growth in line with sales strategies & to meet annual targets.
Job Description: - As the Internal Account Manager you will manage a retention portfolio with responsibility to grow/retain membership
- Ensure accurate and timely administration of the existing client renewals process (across multiple products) to improve group retention and lapse rates
- As the Internal Account Manager you will understand a client's requirements and propose a tailored solution to meet these needs
- Working in partnership with New Business Sales Team to improve relationships & stakeholder service to an assigned portfolio of intermediary partners
- As the Internal Account Manager you will deliver Broker/Client/Employee presentations virtually/f2f where required
- Develop & analyse data to determine clients to target
- As the Internal Account Manager you will maintain good relationships with new / existing clients & keeping in regular contact
- Present propositions of products to new & existing clients, promoting the advantages of these in comparison to competitors and cross / upsell where applicable
- As the Internal Account Manager you will understand Broker/Brokerage segmentation to help best utilise time, to maximum effect
- Working with the Sales Team to ensure an appropriate level of knowledge is obtained to provide a good level of service to stakeholders
- As the Internal Account Manager you will contact with companies & brokers by telephone, post and email as required in line with agreed SLA's
- Ensuring CRM/Dynamics 365/ Nav databases are updated & interactions logged
- Work National Retention & Growth Manager to provide a report on areas including performance, sales figures, forward planning, competitor intelligence and any key issues or recommendations for consideration
- To submit timely & accurate expenses / mileages submissions in line with the Expenses 10Policy
- As the Internal Account Manager you will plan diaries in advance in line with strategic sales plan
- To ensure all company property is kept in good condition and full working order
- To take ownership in continuous professional development & attend training relevant to the role
- To ensure all e-learning modules are completed successfully
- To adhere and comply with all the policies and procedures
- Performing any other duties as specified from time to time by the National Retention & Growth Manager
Candidate Requirements: - Previous experience working as an Account Manager, Internal Account Manager, Customer Account Manager, Sales Development, B2B Retention or similar role is essential
- Ideally a background in Financial Services or Insurance would be highly preferred
- Proven track record of a strong sales performance and ability to achieve targets
- Possess strong communication skills both written & verbal with excellent presentation skills
- Strong phone presence and experience of high call volumes
- Passionate brand awareness & product knowledge
- Able to work with minimal supervision and work accurately, even under pressure
- Confident, high energy, self-motivated and a true team player
- Ability to understand and articulate value to a customer
- Well-organised, with a high attention to detail and ability to prioritise
- Strong administrative skills
- Proficiency with MS Office
- Experience with web presentation tools
- Experience with working with CRM platforms
- Educated to GCSE or A level standard (including a minimum of GCSE C or equivalent in English and Maths)
This role is commutable from: Crewe, Stoke on Trent, Newcastle under Lyme, Kidsgrove, Keele, Nantwich, Shavington, Alsager, Madeley, Woore, Radway Green, Middlewich, Northwich, Holmes Chapel, Sandbach and surrounding areas
This role would suit candidates with the following experience: Account Manager, Internal Account Manager, Customer Account Manager, Sales Development, B2B Retention, Internal Sales or similar
Hours: Monday - Friday 8:00 am - 4:00 pm or 9:00 am 5:00 pm
Salary: £28,000 - £36,000 DOE + Bonus
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire and Cheshire regions.