Job Description

Location: Bracknell (Hybrid)
Pay Rate: 20.61 per hour
Working Hours: Monday - Friday, 8:00am - 4:00pm

Duration: 12 month contract

We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities.

This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required.

You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection.

• Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities
• Conduct proactive collection of overdue accounts through phone and email communication
• Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently
• Build strong relationships and maintain credibility through accurate and timely resolution processing
• Work with sensitive financial data while maintaining confidentiality
• Use and maintain knowledge of SAP and Salesforce systems
• Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments
• Contribute to process improvement initiatives and support team objectives
• Provide training and guidance to new team members when required
• Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement

• Minimum 2 years' experience in customer service, finance, supply chain, or sales
• Experience with SAP and Salesforce systems
• Strong communication, analytical, and organisational skills
• Ability to handle moderately complex issues using sound judgment and problem-solving skills
• Confident in managing and interpreting financial data and credit processes
• Excellent customer-facing skills with a professional and positive approach
• Strong attention to detail with the ability to meet deadlines and maintain data accuracy
• Demonstrated ability to work independently and meet team KPIs
• Resilient, disciplined, and adaptable with a continuous improvement mindset
• Strong negotiation and influencing skills (or willingness to develop these)
• Fluent in English (additional languages are a plus)

• Bachelor's degree (preferred but not essential) in business, economics, or a related field
• Other degree disciplines will also be considered

We're seeking someone who can:

• Build strong relationships with customers and internal stakeholders
• Take ownership of issues and drive them through to resolution
• Work proactively to ensure timely payments and rapid complaint resolution
• Thrive in a fast-paced, customer-focused environment

• Competitive hourly rate of 20.61
• Flexible hybrid working model
• Opportunity to develop your skills within a global, collaborative environment
• Exposure to systems, processes, and continuous improvement initiatives

If you're driven, detail-oriented, and passionate about delivering excellent customer service, we'd love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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