Job Description

The Customer Support Specialist will play a crucial role in delivering exceptional support to clients within the industrial and manufacturing sector. Based in Burgess Hill, this role requires a detail-oriented professional capable of managing customer interactions and resolving queries efficiently

Client Details

The employer is a well-established organisation within the industrial and manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. As a medium-sized enterprise, they are focused on maintaining strong client relationships and ensuring customer satisfaction.

Description

• Respond to customer queries and requests promptly and professionally.
• Provide solutions to customer issues while maintaining a high standard of service.
• Manage and update customer accounts and records accurately.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor and track customer orders, ensuring timely fulfilment and delivery.
• Identify opportunities for process improvements to enhance the customer experience.
• Support the preparation of reports and documentation as required.
• Maintain compliance with company policies and industry regulations.

Profile

A successful Customer Support Specialist should have:

• Proven experience in a customer service or support role, ideally within the industrial or manufacturing sector.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to multitask and prioritise workload effectively.
• A proactive approach to identifying and resolving issues.
• Knowledge of industry-specific processes and terminology would be advantageous.

Job Offer

• Competitive hourly rate ranging from 15 - 18 per hour
• Fixed-term contract with potential for growth and development opportunities.
• Supportive and collaborative work environment in Burgess Hill.
• Exposure to the industrial and manufacturing sector.
• Comprehensive benefits package to support your well-being.

If you are passionate about delivering excellent customer service and are looking for a new challenge, apply now to join a respected name in the industrial and manufacturing industry!