Job Description

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 1-2 months (Possible extension due to performance)

Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community. You must be able and willing to travel at times when public transport may not be readily available.

In this position, you will be expected to;
- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers
- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers
- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway
- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population
- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies
- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support
- Work alongside the Team manager to lead on any crisis intervention work for complex cases
- Develop partnership working with a range of local and regional organisations
- Contribute to service development in line with local and government strategies, such as No Second Night Out
- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts
- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed
- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets

To apply for this role, you must have;
- Experience of working with rough sleepers
- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients
- An understanding of quality customer-focused service principles, and proven ability to empower service users
- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach
- Understanding of barriers faced by rough sleepers and available support services
- Understanding of planned support principles and working with vulnerable people
- The ability to work under pressure, and effective schedule management
- The ability to dynamically risk-assess situations
- The ability to use IT applications and produce reports
- The ability to work in a multiagency framework and coordinate the response of partner agencies
- Flexibly to work early mornings to better identify and engage individuals rough sleeping