Job Description

About the role

Title – Front of house security

Pay Rate – £13.53

Location – Southend on sea

Shift Timings – Full time, Monday to Friday

Job Summary

We are looking for a reliable and professional Concierge / Front of House Security Officer to provide a welcoming presence at a residential building. The role involves assisting residents, managing deliveries and post, monitoring the building, and helping to maintain a safe and secure environment.

Key Responsibilities

Greet residents, visitors, and contractors in a friendly and professional manner.

Receive, record, and securely store deliveries and postal items.

Notify residents when parcels or post have arrived.

Provide assistance and support to residents where required.

Monitor access to the building and challenge unauthorised visitors when necessary.

Conduct regular patrols of communal areas and report any issues.

Respond to resident enquiries and resolve minor issues where possible.

Maintain accurate records of incidents, deliveries, and daily activities.

Ensure communal areas remain safe, clean, and presentable.

Liaise with management, contractors, and emergency services when required.

Requirements

Excellent customer service and communication skills.

Professional, approachable, and reliable manner.

Ability to remain calm and deal with situations effectively.

Basic computer skills for record keeping and communication.

Previous concierge, customer service, or security experience is desirable but not essential.

A valid SIA licence is preferred (if required by the site).

What We Offer

Competitive pay of

£13.57 per hour

.

Stable and supportive working environment.

Opportunity to work within a professional residential setting.

Ongoing training and development opportunities.

This role is ideal for someone who enjoys working with people, providing excellent customer service, and helping to create a safe and welcoming environment for residents.

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress