Job Description

Helpdesk CoordinatorLocation: North Bristol (Hybrid)Hours: 08:30am - 5:00pm with a 45-minute lunchPay rate: £13+ per hourContract: Temporary ongoing (minimum 6-month commitment)We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment.Key Responsibilities:

• Process customer orders accurately and in line with procedures
• Manage inbound and outbound customer calls relating to PPE products and general enquiries
• Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
• Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests
• Maintain and update order information across multiple systems and spreadsheets (Excel)
• Monitor order progress and proactively identify and resolve issues before escalation
• Escalate complex queries where required, ensuring timely resolution
• Ensure high levels of data accuracy and compliance with internal processes
• Support continuous improvement in customer service and order management processes

• Strong communication and customer service skills
• Highly organised, detail-focused, and solutions-driven approach
• Confident using Excel and multiple systems in a busy environment
• Ability to multitask and prioritise workload effectively
• Experience in a fast-paced customer service, logistics, or order management role (desirable)