Job Description

Title: Customer Service Advisor

Salary: £13.50 per hour

Location: Sittingbourne, Kent

Contract: 12 Months

Hours: Monday - Friday, 37.5 hours

Be the Voice that Makes a Difference

Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect.

The Perks:

• Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications.
• Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
• Flexible working: Option to work from home one day per week once trained.
• Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
• Travel: Free on-site parking for all staff.

Responsibilities:

• Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner.
• Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients.
• Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus
• Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates.
• Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery.
• Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations.

Your Essential Skills:

• Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
• Communication expert: You possess a professional telephone manner and clear written communication skills.
• IT proficient: Comfortable navigating databases and picking up new systems quickly.
• Customer-centric: Previous experience in a busy customer service environment is essential.

Ready to start making a difference? Apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.